Email reaches a real person. We answer in plain English and tell you the truth about what we can fix and how fast.
For setup help, billing questions, or anything else about ServicePilot, email us:
hello@servicepilot.studio
We’re a small operation, not a big call center — and we like it that way. A real person reads every message.
When you reach out, we’ll get back to you, look at what’s going on, and be straight with you about it. If it’s something we can fix on our end, we’ll fix it. If it’s a limit of one of the platforms we build on — the GoHighLevel platform, your text/call provider, or your payment processor — we’ll tell you that honestly and work the problem as best we reasonably can.
We aim to reply within one business day, and often sooner. We want to be honest with you: we’re a small team, so this is a goal we work toward, not a guaranteed service-level agreement. Occasionally a reply may take a little longer — if it does, we’ll still get to you. For anything urgent, say so in your subject line and we’ll prioritize it.
That’s usually enough for us to sort it out on the first reply.
ServicePilot sends texts and calls on your behalf, under your business name — which means you are the sender of record. We’re glad to help you use the consent and opt-out tools, but you remain responsible for getting the consent the law requires (including under the TCPA) before messaging your contacts. If you have a compliance question specific to your business, talk to your own advisor.
Read how we handle your data in our Privacy Policy, and the agreement that governs the Service in our Terms of Service.