The service agreement between you and Vanced Corporation for ServicePilot. Plain where we can be; precise where we must be.
Effective date / last updated: June 6, 2026.
These Terms of Service (the “Terms”) form a binding agreement between you and your business (“you,” “Customer”) and Vanced Corporation, a Delaware C-Corporation (“Vanced Corporation,” “we,” “us,” or “ServicePilot”), governing your subscription to and our provision of the ServicePilot service (the “Service”).
ServicePilot is a done-for-you marketing and CRM automation service. We set up, configure, and manage a marketing-automation platform under your own brand — including features such as missed-call text-back, online booking, review automation, and an AI receptionist. The Service is a managed service, not a software license you operate yourself.
By subscribing, clicking to accept these Terms, signing an order or onboarding form, or otherwise using the Service, you agree to these Terms. If you accept on behalf of a business, you represent that you have authority to bind that business. Beginning onboarding constitutes acceptance.
We may update these Terms. For material changes we will provide affirmative notice (for example, by email) before they take effect. We do not amend these Terms silently. Your continued use after a change’s effective date constitutes acceptance.
During your subscription we will, on a commercially reasonable best-efforts basis: configure your account on the underlying platform; brand the customer-facing surfaces under your business name; set up the automations included in your plan; and provide ongoing management and support as described on our plan pages. We do not promise that every requested customization is feasible; we will tell you honestly what we can and cannot build.
The Service is offered in monthly plans (for example, $197, $297, and $497 per month, or as quoted to you). The features included in each plan are described on our plan pages or in your order. A one-time setup fee may apply at the start of your subscription to cover initial configuration and onboarding; the setup fee, where charged, is disclosed before you subscribe and is generally non-refundable once onboarding work has begun.
Certain features consume metered resources — for example, text messages (SMS), phone-call minutes, and AI-assistant interactions. These are billed as used, in addition to your monthly plan fee, at the rates disclosed to you. Usage charges vary with how much you and your end-customers use the Service and are not capped by your monthly plan. You are responsible for usage incurred under your account. We will make available a reasonable means for you to monitor usage, but you remain responsible for charges that accrue.
The Service is month-to-month. There is no long-term contract and no early-termination penalty. You may cancel at any time, effective at the end of your current billing period. Monthly plan fees already paid are generally non-refundable, and any pay-as-you-go usage accrued through your cancellation date remains payable. We do not pro-rate partial months unless required by law.
Auto-renewal. Your monthly subscription renews automatically each billing cycle at the then-current price for your plan until you cancel. We will charge the payment method on file each cycle. You may cancel at any time to stop future renewals.
If you join under a founding-customer cohort offer, the monthly plan price stated in your founding-customer order is locked for the life of your continuous subscription (a “lifetime price-lock”) as described in that offer. The price-lock applies to the monthly plan fee for the plan you joined on; it does not apply to pay-as-you-go usage rates, one-time setup fees, optional add-ons, or third-party charges, which may change. If your subscription lapses or is cancelled, the founding-customer price-lock ends and does not carry to a new subscription.
Payments are processed by our payment provider (Stripe). You authorize us to charge your payment method on file for your monthly plan fee, any applicable setup fee, and accrued pay-as-you-go usage each billing cycle. If a charge fails, we may retry and may suspend the Service for non-payment after reasonable notice. Fees are exclusive of taxes, which you are responsible for where applicable.
The Service is built on and depends on third-party platforms that we do not own or control:
These providers act as our subprocessors for the Service. We are not responsible for outages, changes, price increases, deliverability decisions (such as carrier message filtering), or discontinuations by these platforms. If a third-party platform changes or becomes unavailable, the Service may be affected, and we will work to adapt or notify you as reasonably as we can. Your use of the Service is also subject to the applicable third-party platform terms.
You are the sender of record. Messages and calls sent through the Service are sent on your behalf, under your business identity, to contacts you provide or who interact with your business. You are responsible for compliance with all laws governing your communications, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, applicable state communications laws, and carrier and platform messaging policies.
We provide tools that help you manage consent and opt-outs, but we are a service provider, not your compliance department, and we do not assume your legal obligations as the sender.
As between you and us, you own your data — your business information, your contacts, and your end-customers’ data processed through the Service. You grant us a limited license to access and process that data solely to provide and manage the Service for you. We act as your processor for your end-customers’ personal data; you are the controller. Our handling of that data is described in our Privacy Policy.
The Service provides automation tools and management; it does not guarantee any particular outcome. We make no guarantee of revenue, leads, bookings, reviews, conversions, deliverability, or income of any kind. Results depend on many factors outside our control, including your market, your offers, your follow-through, and third-party platform behavior. Nothing we say is a promise of earnings.
The service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, secure, or that messages or calls will be delivered, and we do not warrant the uptime, deliverability, pricing, or continued availability of any third-party platform, including the GoHighLevel platform, telephony providers, or payment processors.
To the maximum extent permitted by law, in no event will Vanced Corporation be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, leads, data, or goodwill, arising out of or related to the service. Our total aggregate liability for all claims arising out of or related to the service or these terms will not exceed the total monthly plan fees you paid us for the service in the three (3) months immediately preceding the event giving rise to the claim.
You will defend, indemnify, and hold harmless Vanced Corporation from claims, damages, and costs arising out of (a) your messages, calls, content, or offers sent through the Service; (b) your failure to obtain required consent or to comply with the TCPA or other communications laws; (c) data you had no lawful right to process; or (d) your breach of these Terms.
You may terminate by cancelling your subscription. We may suspend or terminate the Service for material breach (including non-payment or unlawful messaging) or to comply with law or a third-party platform’s requirements. On termination, your license to use the Service ends. We will, on request and within a commercially reasonable period, provide an export of your data and then delete or return your stored data as described in our Privacy Policy, except where retention is legally required.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. The exclusive venue for disputes is the state and federal courts located in the State of Delaware.
Legal notices to us: hello@servicepilot.studio / 2810 N Church St STE 88480, Wilmington, DE 19802. Notices to you may be given through the email associated with your account.